SUSSMAN DESIGNS
S A A V H A
My Role: UX Designer/Researcher, Responsive Web | Team: 1 UX Designers, 1 Developer, 1 Executive Leadership
Tools: Sketch Figma, Miro, InVision | Time: 3 Months / 12 Months
Project Overview
SAAVHA is a Healthcare Startup with a focus on data security technology and user experience and finding out how the marriage between both could help create new strides in the way patients, doctors, and pharmacies interact. The main area of SAAVHA's development was in designing the patient portal; a browser application that would house user's medical information and user/organization engagement, communication, and interaction with said information between patient, doctor, and other doctors.
Market Research
This Project utilized previously conducted market research for SAAVHA's business strategy including Empathy Maps to help understand the issue at hand. As well as additional affinity mapping held at a Tech Day Convention Floor as an engagement effort.
Goals
​Following the aims of SAAVHA's commitment to cybersecurity, UX, and blockchain/biometric technology, several goals emerged as a result of the user and market research:
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Create a seamless flow for users to find and then securely log into the portal
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Improve clarity of design and navigation
Problem
We found that the advanced age demographic would be an important demo to test the portal and login's use cases. Also a redesign that enhanced communication would be in order.​
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Problem Statement: "How might we create a greater sense of ease and data security for patients' personal information when they engage with their healthcare provider"
Primary Persona
Usability Test
Usability Tests were essential to determining the viability of the different biometric login methods. The biometric API was third-party and was mostly out of our control so design was focused on building around it. The field research uncovered which biometrics users felt the most comfortable with and the visual and navigation problems of the old site design.
Opportunity
The biometric user flow also had to connect each admin level of user to the patient portal. The user flow had to speak to each other. This feature could connect to other sites like NYU Medical Center creating a flow for new users to integrate with SAAVHA's setup process.
I also made changes to the application's overall design using UX accessibility and find-ability heuristics and persona needs. Bellow is based on a new Style Guide.
Old version (left), New version (right)
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Overall changes consisted of: higher saturation shades, clearly labeled tabs and more familiar icons, stronger hierarchy of menus and submenus
Solution
To help fix bespoke design/flow issues inque to SAAVHA's portal. I designed a "SAAVHA patented" version of the biometric login flow. This way we could serve more painpoints in the future.
The rest of the team was engaging with competitive research and connecting with experts in medical technology areas to compile where and how to focus our application's unique areas of focus, which were then designed. These prototypes became the primary presentation method for stakeholders due to the way they succeeded at simplifying those abstract focus areas into something very accessible.
Reflection
SAAVHA never made it to production but the challenge to translate the complex abstract healthcare systems into a series of user flows, wireframes, and prototypes was still met based on initial discovery. Stakeholders were still skittish of biometrics as a technology and more testing around the consent systems flows needed to be tested by healthcare professionals. More up-to-date wireframes that made it to a prototype (used as a presentation mode to stakeholders through to the end of SAAVHA's run) can be shown by request.
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Next Steps:
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Reach-out to healthcare professionals and prospective patient users for additional testing
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Design new flows for consent features that allow for more screen real estate
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Create confidence in biometric technology through improved (potentially patented) version usability test flows