SUSSMAN DESIGNS
My Role: UX Designer, Responsive Web | Team: 1 UX Designers, 3 Developer, 2 Researchers
Tools: Figma, Miro, PEGA | Time: 6 Months
Project Overview
At the Optum branch of United Health Group, I coordinated with multiple project managers, user researchers, and development teams to facelift existing UI and update UX flows through Figma and PEGA on B-B use cases. Designs focused on visual clarity, user onboarding, and missing user features. Projects involved designing the healthcare worker's work queue and scheduling for high-risk and care-transitioning patients, medical action plans, drug interactions, and a portal view for client and project metric-data, and more.
Limitations
The teams could only engineer specific out-of-the-box design elements within PEGA. The usability testing had to be done within fully workable beta environments and not UX prototypes.
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Research Team (clinical pharmacists) handled research/testing results but did not utilize UX deliverables with quantitative data, leaving me with qualitative verbal reports/instructions only.
Because this is internal CONFIDENTIAL Healthcare Technology... sharing work on this Project is currently not allowed. Certain Figma files can be shared if asked.
please contact pavan@optum.com for more details.
Reflection
My contract was cut short before the "portal view for client and project metric-data" could be finalized and other projects' User Flows still required more testing. However, more UX best practices were shared with the Optum teams than existed beforehand. The metric-data team learned the most from team stand-ups and I felt they were the most prepared for future UX iterations.
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While no testing took place, the rebranding was finalized and base screen layouts were finalized in hi-fidelity. The team has an ideal blueprint to continue forward in the future.
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I would have needed to continue to collaborate with the PEGA developers fully to make sure each design decision translates perfectly. Also, more quantitative analysis from the research team to bring into the next cycle of agile UX development.