As a team we conducted research, gathered insights and designed HUB, the newest streaming service, bringing all your content together in one place. Roku, a respected name and leading platform in home streaming, proved to be the most ideal brand to partner with for this companion. We found Roku to be valuable because they are a trusted brand that aren’t already a part of a greater service provider like Amazon, Apple, or Google and they don’t have any presence on computers a growing platform for cable cutters for consuming media.
“ How might we enable users to discover quality content across streaming or cable accounts and devices?”
Discover Page (Home): hover over shows source and additional information, options for Live TV, and recommendations
USER TESTING ROUND 1
While users were able to complete tasks with relative ease most of the advice we received was based less on their performance and more on how they felt as they went through the prototype.
Users were overwhelmed by amount of content
Users had difficulty finding the ‘Manage Accounts’ Page
Value added by the recommendations wasn’t apparent to the users
Users felt it was too “Netflix”
MID-FI into HI-FI
Users had difficulty finding the Manage Accounts Page
Users didn’t see the value added by the recommendations: added a call to action for recommendations in the form of a short quiz
USER TESTING ROUND 2
Task 1 saw marked improvement. Compared to the previous round it was the one that benefited improvement the most
Users liked recommendation quiz but were not confident in its value.