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Overview: At the Optum branch of United Health Group, I coordinated with multiple project managers, user researchers, and development teams to facelift existing UI and update UX flows through Figma and PEGA on B-B use cases. Designs focused on visual clarity, user onboarding, and missing user features. Projects involved designing the healthcare worker's work queue and scheduling for high-risk and care-transitioning patients, medical action plans, drug interactions, and a portal view for client and project metric-data, and more.

Limitations: The teams could only engineer specific out-of-the-box design elements within PEGA. The usability testing had to be done within fully workable beta environments and not UX prototypes.

Because this is internal CONFIDENTIAL Healthcare Technology... sharing work on this Project is currently not allowed.

please contact pavan@optum.com for more details.